Insurance

Insurance providers continue to seek new ways to reduce operational costs by improving the efficiency of service delivery—while increasing overall system security—to meet growing demands for improved information privacy and safety.

With a long history of content management leadership in the insurance industry, Sitrof solutions rapidly reduce costs related to accessing, securing, storing, and sharing of mission critical unstructured data.

Content Migrations and Repository Consolidation

Content Migrations involve movement of content, metadata and other collaborative objects between content repositories, from single or multiple vendors such as Microsoft SharePoint, Xerox DocuShare, EMC Documentum, IBM FileNet and others. Insurance carriers are prompted into this type of activity through internal efforts such as cost reduction, systems upgrades and retiring legacy systems, or external actions such as mergers and acquisitions. Sitrof will ensure your content migration is complete, secure and compliant with pre-start to finish consulting, implementation and services.

Business Process Automation

Improving manual and antiquated business processes in the insurance industry reaps the largest ROI of any technology implementation. Increasing efficiencies in claims processing and auto adjudication dramatically reduces duplicate payment and increases competitiveness. Customer service efficiencies can be improved by integrating fax gateways, email and document uploads into the workflow process. Rapid retrieval of electronic documents reduces the number and duration of customer service calls to resolve an issue. Sitrof has dozens of years of experience solving workflow automation problems for the insurance industry.

Custom Integrations

Sitrof's expertise in unstructured data, information management, data protection and compliance make us the perfect solutions partner for the insurance industry. Our decades of experience with all of the major document management solutions such as EMC Documentum, Microsoft SharePoint, Xerox DocuShare and IBM FileNet, allow us to rapidly deploy custom integrations keeping your ROI high and your risk low.

ECM Assessment and Technology Roadmap

The insurance industry is riddled with legacy and disconnected IT systems, from third parties and custom developed in house. There is great concern among CIOs that these systems are not mapped to an overall long-term strategy. Sitrof provides a current state,needs assessment and gap analysis to put a document management strategy in place that outlines an enterprise wide road-map over the next three to five years, taking into account:

  • Electronic Document Management and Storage Infrastructure
  • People, Process, and Technology (Workflow Automation)
  • Imaging and Document Capture
  • Backup and Recovery Recommendations
  • Hard Copy Document Planning, Archival and Destruction
  • Electronic Document Planning, Archival and Destruction
  • Retention Schedules
  • Legal Requirements
  • Email and Electronic Forms
  • System integration points (ERP, Web, etc.)
Document Management Systems

Sitrof streamlines and enhances current business processes and good records management practices of all mission critical documents for insurance carriers. After a needs analysis and software product evaluations, Sitrof will recommend the best Document Management solution, as well as provide all of the associated services, training and support to minimize deployment time and maximize ROI.

Document Management System Upgrades

Retiring and upgrading legacy Document Management systems containing an insurance carrier's mission critical documents is a risky and complicated process. With decades of experience in Documentum, FileNet, DocuShare and SharePoint, Sitrof DMS upgrades ensure all content, meta data, custom applications and users are migrated and verified and most of all that the system works as it did prior to the upgrade. Other tangible benefits of upgrades are cost savings associated with retiring legacy servers, discontinuing obsolete support agreements.

Secure Print Solutions

Sitrof has worked with insurers around the world to provide software and services to ensure security and reduce counterfeiting of life insurance policies. By capturing the Post Script file, inserting counterfeit proof microtext and outputting to both print and PDF for storage, Sitrof will help you secure and improve efficiencies of policy documents.