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New Jersey
Department of Treasury, Division of Pensions and Benefits
Background
The Public Employees' Retirement System was established in 1955. The Division of
Pensions and Benefits is assigned all administrative functions of the retirement
system for investment. Business Challenge
To redesign and develop a workflow system to be used by the Division of Pensions
and Benefits to process the purchasing of retirement time. The original system
had become old and outdated and was no longer going to be supported by FileNET.
This system, originally developed using the FileNET WorkForce Desktop 4.0
scripting language, needed to be rewritten to use the latest FileNET Visual
WorkFlo.
Objectives – Redesign and develop a workflow system to
manage the retirement process of municipal and state employees. –
The new system required a tight integration to the IBM Mainframe, Oracle
Databases, and UNIX FileNET imaging repositories. – A sophisticated
automated letter creation module was required for correspondence to state
employees.
– The new system had to be Y2K compliant. Technical
Solutions
Used FileNET Panagon to develop a client-server based solution.
Application:
Customized application interface containing all of the needed information for
the Purchasing group to process their work. It included imaging which allowed
the user to access documents scanned in as well as storing correspondence
printed from the custom letter generation service. The applicant would start the
process by submitting an application which would generate a work object. As the
work object traveled through the workflow, different users would interact with
the data. In the event of certain flags produced by that interaction, the system
would automatically generate correspondence which was printed on a nightly batch
process server. Once the applicant was approved a form was generated and sent to
the payroll department so that they could begin deducting the agreed amount from
the applicants biweekly or monthly pay checks.
Tools:
Visual Basic for customized components. FileNET's IDM Desktop API's and Visual
WorkFlo. Results – Applicants are now reviewed and
approved 50% faster. – Fewer mistakes are made during the process.
– The administrator now has the ability to reassign workload to different users
decreasing the bottleneck when someone is out on sick leave or vacation
– Users now have timely access to the documents needed to process the work.
– Pre-defined from letters can be pre-populated from the applicant's information
as stored in the FileNET System.
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